Close

Sign in or
Create and account

Create Account
Forgot your password?

Return Policy

Your complete satisfaction of our jewellery is guaranteed or they may be exchanged or returned within 14 days from when you received the product. You will only pay for the return shipping and insurance fees.

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped within 14 days.

If a package or item is delivered to you damaged, please contact shipment@liang­rudolf.com immediately. Packing materials should be retained unless instructed otherwise by Liang & Rudolf. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order.

How to Return

If for any reason you wish to return your Liang & Rudolf jewellery (within 14 days of receipt) please follow these steps.

  1. Contact us at returns@liang­rudolf.com , stating your reasons and if you would like an exchange or a refund. Our Returns Department will be in touch with you within 3 working days and issue you a Return Code.
  2. After receiving your Return Code you can ship the jewellery to us with the complete original packaging and documents you received it in. If any part of the packaging is missing or damaged we reserve the right to deduct the cost from the refund amount at our discretion. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
  3. We advise you to use a postal service that insures for the value of the items you are returning and to keep full proof of your posting.
  4. You will receive an e­mail once the items have arrived. Please allow an average of 1­2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized or damaged cannot be accepted for return and will be sent back to you. In such a case, Liang & Rudolf reserve the right to charge the appropriate shipping fees at our discretion.

Non­Refundable Items

Returns without a Liang & Rudolf Return Code, returns sent by Collect on Delivery, and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

Additional shipping charges may be incurred for international returns to our fulfillment center in Thailand. Liang & Rudolf reserve the right to charge your credit card for any fees we incur at time of package receipt.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for any special services used at your discretion without our instruction.

Cancel Or Change An Order

If you would like to change or cancel an order please email us at cancel@liang­rudolf.com . We will attempt to assist in order changes to the extent possible prior to shipping confirmation.